The Zebra Club provides digital memberships, educational content, and community access delivered electronically. By purchasing a membership or digital product, you agree to the terms of this Refund Policy.
Digital Services and Immediate Access
Zebra Club memberships and digital products provide access to digital content and services after purchase.
Once purchased, you will have immediate access to our digital content and full range of educational on demand services. Access is provided immediately, payments are non- refundable once access has been granted, except where a refund is required by applicable law.
Nothing in this policy removes or limits any consumer rights that cannot lawfully be excluded.
Subscriptions, renewal and cancellation
Membership subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date. You will retain access until the end of the billing period you have paid for.
The way you cancel depends on the billing provider used when you purchased your membership:
- Membership purchased directly through The Zebra Club web platform: cancel renewal in your account settings.
- Membership purchased through the Apple App Store: cancel through your Apple account subscription settings.
- Membership purchased through Google Play: cancel through your Google Play subscription settings.
- Cancelling or uninstalling the Zebra Club app does not cancel a membership purchased through a different billing provider.
If you need help identifying your billing provider or accessing your cancellation settings, please contact
Cancellation prevents future renewal charges. Fees for the current billing period are non-refundable except where required by applicable law or where we have agreed otherwise.
Lifetime Memberships and One-Time Purchases
All lifetime memberships and one-time digital purchases are final and non-refundable once access has been granted.
Technical Issues
If technical problems prevent access to the service, you must notify us promptly. We will make reasonable efforts to resolve access issues. Refunds will not be issued for temporary service interruptions once access is restored.
Chargebacks and Payment Disputes
If you believe a billing error has occurred, you agree to contact The Zebra Club support team before initiating a chargeback or payment dispute with your bank.
Unauthorized or abusive chargebacks may result in suspension or termination of your account. We reserve the right to provide evidence of account access, service delivery, and acceptance of this policy to payment providers when responding to disputes.
Compliance with Local Laws
Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer protection laws. Where mandatory local laws provide refund rights, those rights will apply.
Contact Information
For billing questions or refund requests:
By completing your purchase, you confirm that you have read, understood, and agreed to this Refund Policy.